It takes a tragedy to identify a problem

The Franklin Independent Journal recently posted a story about trying to help a family in need. Some people are focusing on criticism rather than assistance because it affects their candidate. Clearly we can all agree there is a problem and it needs to get fixed before it happens to another family.
The city of Franklin can spend hundred of thousands of dollars for surveys, but it can't take a kind Christian hand and help a family in need at a tragic moment in their life. Apparently there is a city policy in place when an employee passes away, their family's heath insurance is terminated at the end of the month. But the policy does not have common sense. In this case, Detective Liermann passed on March 25. His family's health insurance ended on the day of his funeral, March 31. This tragedy helped to identify a fault in the system.
If we close our eyes to problems, they never go away. They will come back to surface another day. Some would prefer to ignore the problem and others want to criticize that a problem was identified rather than fix the issue or extend a helping hand.